FAQ
Are your products pH balanced for intimate use?
Yes. All of our intimate products are pH balanced and safe for sensitive areas. Every batch is tested with a calibrated laboratory grade pH meter to ensure the formula stays within the ideal pH range for intimate skin.
How is Shaheen Organics different from any other skincare brand?
Shaheen Organics is built on intention, transparency, and heart. Every formula is handcrafted from scratch using premium ingredients, not premade bases. We create each product in small batches, test them thoroughly, and design them with real people and real bodies in mind. Our brand was born from a place of inclusivity and care. We do not just cater to one gender. Our products are made for everyone and every body, especially communities often overlooked in the skincare world. Shaheen Organics is a luxury experience created with emotion, craft, and integrity.
What do I do if I want to cancel my order?
We accept cancellation requests within 3 hours of placing your order.
Because all products are handmade fresh, we cannot cancel orders after this 3-hour window.
When do I receive tracking information?
You will receive tracking within 1-5 business days. Tracking will be sent to the email provided at checkout.
When will my order ship?
Each order is handcrafted and ships within 1–5 business days. Processing times may extend slightly during high-demand periods as every product is made fresh.